ISTANBUL AIRPORT UNIVERSAL WAY FINDING AND VENUE MANAGEMENT

Venue: Istabul Grand Airport

Client: IGA

Date: 2019

CHALLENGE

In 2019 the newly developed Istanbul Grand Airport (IGA), with 1,3 million square meters terminal area, 90 million annual passengers, and 50.000 staff to serve, opened. A hub airport at the intersection of three continents, IGA urgently needed a solution to ensure smooth passenger experience for all travelers arriving and departing. With a large number of passengers with reduced mobility passing through the airport each month, IGA was seeking a navigation solution that would provide guidance and comfort to all users. At the same time, the large, complex venue required an efficient facility management solution to manage processes and logistics and enable strategic decision making.

SOLUTION

Boni Global partnered with Ist.Aero, the technology subsidiary of the IGA, in order to develop an integrated, multi-channel, universal terminal map management, tracking, and navigation solution. The end product provides a single point connected to mobile apps, web sites, kiosks, and the most frequently used map applications (e.g. Apple Maps, Google Maps). The multilingual application has been used by one in ten passengers during the opening of the terminal. Universal user experience design and special interfaces ensure guidance and support for the blind, deaf, physically disabled, autistic, anxious, and elderly passengers. An extensive analytics solution helps IGA make more informed decisions for passenger experience, retail, staff and asset management.

istanbul airport

RESULTS

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Passengers Served

The application provided services to 5 million passengers.
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Integrated Solution

Provided an integrated, multi-channel map management platform
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Area Covered

The total area covered 1,3 million square meters (14 million square feet) with 5.000 Bluetooth Beacons and 2.000 Access Points installed
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Inclusive Solution

The universal design principle was used to ensure usability for all passengers