Venue: Istabul Grand Airport
In 2019 the newly developed Istanbul Grand Airport (IGA), with 1,3 million square meters terminal area, 90 million annual passengers, and 50.000 staff to serve, opened. A hub airport at the intersection of three continents, IGA urgently needed a solution to ensure smooth passenger experience for all travelers arriving and departing. With a large number of passengers with reduced mobility passing through the airport each month, IGA was seeking a navigation solution that would provide guidance and comfort to all users. At the same time, the large, complex venue required an efficient facility management solution to manage processes and logistics and enable strategic decision making.
Boni Global partnered with Ist.Aero, the technology subsidiary of the IGA, in order to develop an integrated, multi-channel, universal terminal map management, tracking, and navigation solution. The end product provides a single point connected to mobile apps, web sites, kiosks, and the most frequently used map applications (e.g. Apple Maps, Google Maps). The multilingual application has been used by one in ten passengers during the opening of the terminal. Universal user experience design and special interfaces ensure guidance and support for the blind, deaf, physically disabled, autistic, anxious, and elderly passengers. An extensive analytics solution helps IGA make more informed decisions for passenger experience, retail, staff and asset management.