İGA
İstanbul Airport
Map Management Platform for Accessibility and Improved Passenger Experience
5 Million Passengers Served
2 Million Square Meters Covered
Inclusive Solution
Platform used to provide accessible navigation to passengers with reduced mobility
Integrated Map Management Solution
An Integrated, Multi-channel, Universal Terminal Location Services Platform
In 2019 the new Istanbul Grand Airport (IGA), with 1,3 million square meters terminal area, 90 million annual passengers, and 50.000 staff to serve, opened. A hub airport at the intersection of three continents, IGA urgently needed a solution to ensure smooth passenger experience for all travelers arriving and departing. With a large area to cover and many passengers with reduced mobility passing through the airport each month, IGA was seeking a navigation solution that would provide guidance and comfort to all users for an inclusive passenger journey. At the same time, the large, complex venue required an efficient facility management solution to manage processes and logistics and enable strategic decision making.
A complete All-in-One Map Management Platform for Better Passenger Journey
Boni Global partnered with Ist.Aero, the technology subsidiary of the IGA, in order to develop an integrated, multi-channel, universal terminal map management platform that will be the foundation of location based services like tracking and navigation for a more seamless passenger journey. The digital map of the entire premises was produced, which was then used as a foundation for many other location-based services such as indoor tracking, navigation and accessibility solutions. Through the management panel, the administration is able to monitor the entire venue and its population, simplifying and automating venue management. They are able to view visitors who need assistance, utilization of different areas and POIs and employees. With indoor tracking, the management has the opportunity to collect and analyze usage data to maximize their utilization and plan usage and availability accordingly. They are able to identify footfall, high dwell areas, bottlenecks, and even queue lengths to optimize airport operations and the passenger experience in real-time. The map management platform by Boni Global provides a foundation for the development of 3rd party applications and integrations.The map management solution is integrated to the most frequently used map applications like Apple Maps and Google Maps. The end product provides multichannel access with wayfinding through the İstanbul Airport mobile app, İstanbul Airport web site, kiosks located in the terminal.
Accessible Navigation for More Inclusivity and Customer Satisfaction
Loud Steps SDK integration provides special interfaces ensure guidance and support for the blind, deaf, physically disabled, autistic, anxious, and elderly passengers with various tools. The customizable interface provides iconographic guidance for the deaf and hard hearing visitors and auditory guidance to blind and visually impaired customers. The application allows all users to create custom routes based on their different needs, like the fastest, shortest or the most accessible way to a certain POI. An extensive analytics solution helps IGA make more informed decisions for passenger experience, retail, staff and asset management. The multilingual application has been used by one in every ten passenger during the opening of the terminal.