Provide your customers with an enhanced shopping experience, increasing customer satisfaction and loyalty. Present detailed information about the mall facilities to create spatial awareness. Highlight any PoI, brand or product in the search/discover function with detailed sections for each present brand to keep customers using the app while reducing frustration by making it easy to find and access to product. Provide your customers easy navigation using a digital map(app, website, kiosk, etc) supported by photos and information, and with seamless integration between outdoor and indoor maps. Send notifications based on location (offers, information, future events etc.) and create personalized user experiences based on analytics, using geo-fencing which decreases the abandon rate by providing quality experience. Provide accessibility and independent navigation within the mall for people with disabilities with the option to get help with the press of a button.
Manage navigation and all related matters using the same platform. Monitor the facility and study the customer’s movements and interactions with the venue to organize the staff according to customer flow and identify location related issues and improve them. Detect and count presence in specific areas to analyze and optimize operations and logistics. Track venue staff and assets and get alerts when trackable objects are moving and digitize processes and information. Control venue by seeing all users on the map and create personalized routes and grant access to them according to user status. Protect unauthorized/private areas from being accessed by customers with increased security using real-time tracking. Discover your venue’s full potential by correlating the flows and the frequencies.
Increase sales with maintaining customer satisfaction and loyalty. Create data from analytics and customer visit rates to attract brands. Highlight major brands and shops to increase rental worth/revenue. Through well timed special offers, incentives spending in retail, and increase hospitality. Use customer analytics and data for targeted billboard advertising and real-time advertisement using geofencing. Capitalize the social media users and people who only communicate using mobile devices using geo-fencing and real-time notifications to increase the success rates of advertisement. Create well timed and specific advertisements to lower the advertisement costs. Lower the costs of assistive services by determining ways to reduce the workload of mall staff. Communicate about the venue being more accessible and inclusive with guidance services.